top of page

FAQs
Welcome to our FAQ page! We've compiled a list of the most common questions we receive from our customers to help you find the answers you need quickly and easily. If you don't see your question listed here, please don't hesitate to reach out to us using either the chat (below left) or email customerservices@objetdart-stuff.co.uk
Frequently asked questions
General
Objet D'Art (That's Stuff to you and Me!) have four main online channels to find our store items. You can shop via our Ebay Store, Etsy Store, Google Merchant store or via our dedicated website. If you shop directly from the website you get the benefit of having the option to use a discount coupon and receive from 10% off your purchase. The choice is entirely yours!
At Objet D'Art Stuff, we specialise in unique and authentic antique and vintage items from around the world. Our selection includes a range of antique furniture, art, decor, and collectibles spanning many eras and styles. We also feature vintage and retro items, as well as handcrafted artisanal pieces. Whether you're looking for a one-of-a-kind statement piece for your home or a rare collectible to add to your collection, we're sure to have something that catches your eye. Our inventory is constantly changing, so we invite you to come in and browse often to discover new treasures. Also, we pride ourselves on providing personalised service and a rich education on the history and significance of each piece, ensuring that your experience at Objet D'Art Stuff is enriching and enlightening.
Please allow 3-5 working days for your order to arrive. If it has been longer than this, email us at customerservices@objetdart-stuff.co.uk (mailto:customerservices@objetdart-stuff.co.uk)with your order details and we will see if we can track its progress. We'll always provide a tracking number when you make your purchase, so you can follow your antique item's journey. Our preferred courier is Royal Mail Tracked 48.
Yes. We are happy to deal with traders. It's probably best to get in touch with us directly if you are a trader so we can discuss your requirements and find out how we can 'trade' with you in a way that works for us both. customerservices@objetdart-stuff.co.uk(mailto:customerservices@objetdart-stuff.co.uk)
Yes. We take security very seriously and all payment methods are secured. We hold an SSL/TLS certificate and a PCI SSC - The PCI Security Standards Council (PCI SSC) is a global forum that brings together payments industry stakeholders to develop and drive adoption of data security standards and resources for safe payments worldwide.
Yes. We take authenticity and trust very seriously. We voluntarily adhere to the Department for Business & Trade regulations, Chartered Trading Standards Institute guidelines and
Electronic Commerce (EC Directive) Regulations 2002(https://www.legislation.gov.uk/uksi/2002/2013/contents)
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013(https://www.legislation.gov.uk/uksi/2013/3134/contents)
• Consumer Protection (Amendment) Regulations 2014(https://www.legislation.gov.uk/uksi/2014/870/contents/made)
• Consumer Rights Act 2015(https://www.legislation.gov.uk/ukpga/2015/15/contents)
• Sale of Goods Act 1979(https://www.legislation.gov.uk/ukpga/1979/54/contents)
• Consumer Protection from Unfair Trading Regulations 2008 (particularly in relation to Antiques and Antiquities)(https://www.legislation.gov.uk/uksi/2008/1277/contents)
We are also registered with Trustpilot, Google Reviews and have customer feedback available on the Ebay and Etsy marketplace seller platforms.
bottom of page