Consumer protection information

Website Information and Testimonials

Our relationship is in the form of a contract made between a trader (us) and a consumer (you) where they are not together, which is negotiated and agreed by one or more organised means of distance communication - for example, by phone, post or over the internet. The latter being the basis of our contractual relationship. 

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Our services are governed by:

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Key legislation

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• Electronic Commerce (EC Directive) Regulations 2002

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• Consumer Protection (Amendment) Regulations 2014

• Consumer Rights Act 2015

  • Goods should be of satisfactory quality, fit for a particular purpose and as described. For example, if we were to sell an antique table that would be likely to actually be used as a table, then it should be:

  • of satisfactory quality, taking into account the description, price (if relevant) and all other relevant circumstances
    fit to be used as a table
    described accurately
    If we are selling an antique as a display item, it only needs to be fit for that intended purpose.

• Sale of Goods Act 1979

• Consumer Protection from Unfair Trading Regulations 2008 (particularly in relation to Antiques and Antiquities)

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At Objet Dart Stuff we endeavour to describe as exactly as possible the specified matters in relation to goods (and parts of goods) including the following:

• the existence or nature of the item (in other words, what it actually is)

• main characteristics of the item, which includes:

  • composition of the item (what it is made from)

  • geographical origin of the item ('English', for example)

  • method and date of manufacture (such as describing an item as 'Regency')

  • usage of the product (which could include its history)

• price or the manner in which the price is calculated

• the existence of a specific price advantage

• Please note that, in accordance with https://www.businesscompanion.info/en/quick-guides/goods/antiques-and-antiquities What is an 'antique'? There is no uniformly accepted definition of the term 'antique', although many people use the measure that anything over 100 years old is an antique. Terms such as 'collectible' or 'vintage' may be more appropriate than 'antique' for more recent pieces. On this website you will find reference to all such terms. 

  • Objet Dart Stuff has set up a system of checks on items we buy and sell, and ensure that these checks are effectively carried out. We take all reasonable precautions and exercise all due diligence, as far as possible. This includes:

  • obtaining a receipt for all purchases, identifying the name and address of the seller
    asking for written provenance or other written information that establishes the item's descriptions whenever possible.

  • if an object has been repaired or restored, we establish to what extent and pass on this information to any prospective purchaser.

  • keeping records of all items we buy and sell, the description applied to each, and any supporting information for this description.

  • any item that is sold with a guarantee of authenticity will be supported by proof that the object has been examined and is genuine.

  • set up procedures to ensure that each item on display or being advertised has been recorded properly. If we have any reason to doubt the authenticity of a product (such as a manufacturer's mark), particularly where there is known historical abuse, then we will disclose this doubt. 
     

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