Question 1

Where can I shop for Objet Dart-Stuff?

Accepted Answer

Objet D'Art (That's Stuff to you and Me!) have four main online channels to find our store items. You can shop via our Ebay Store, Etsy Store, Google Merchant store or via our dedicated website. If you shop directly from the website you get the benefit of having the option to use a discount coupon and receive from 10% off your purchase. The choice is entirely yours!

Question 2

What does Objet d’Art Stuff sell?

Accepted Answer

Objet d’Art Stuff sells carefully chosen antique, vintage, retro, salvaged, reclaimed and collectible pieces. Our stock changes regularly and may include tinware, ceramics, glassware, silver plate, boxes, trunks, artwork, lighting, furniture, toys, games, social history pieces and wonderfully quirky curios. We choose items for character, story and charm rather than buying in bulk, so many pieces are one-off finds.

Question 3

Are your items genuine antiques and vintage pieces?

Accepted Answer

Wherever possible, we research each item before listing it, looking at maker’s marks, style, materials, construction, age, design and historical context. Some pieces can be dated or attributed with confidence; others are described more cautiously when the evidence is less certain. We always aim to describe items honestly and to the best of our knowledge.

Question 4

Will I receive the exact item shown in the photographs?

Accepted Answer

Yes. Unless a listing clearly states otherwise, the item photographed is the exact item you will receive. Antique and vintage pieces are not mass-produced new stock, so each one has its own marks, wear, repairs, patina or quirks. Please look carefully through all photographs before buying, as they form part of the description.

Question 5

Are condition issues shown and described?

Accepted Answer

Yes. We describe visible age-related wear, damage, restoration, missing parts or faults wherever we are aware of them. Antique and vintage items are expected to show signs of previous life, and for many pieces that gentle wear is part of their charm. We try to be clear about the difference between normal age-related character and more significant condition issues.

Question 6

Are your photographs edited?

Accepted Answer

We do not digitally alter items to hide damage or improve their condition. Colours may vary slightly depending on lighting, screen settings, background and the device you are using, but we aim to photograph items clearly and honestly. If you would like an additional photograph of a particular detail, please contact us before buying.

Question 7

Can I ask a question before I buy?

Accepted Answer

Absolutely. We are always happy to answer questions before purchase. If you need more details about size, condition, weight, colour, maker’s marks, materials, history or postage, please get in touch before placing your order. We would much rather help you feel confident than have you guessing.

Question 8

Do you clean or restore items before selling them?

Accepted Answer

This depends on the item. Some pieces are lightly cleaned, while others are left with their original patina, surface wear or signs of use because that is part of their history. We avoid over-restoring pieces where doing so would remove age, charm or evidence of previous life. Any significant restoration we know about will be mentioned in the listing.

Question 9

Do you deal with Traders?

Accepted Answer

Yes. We are happy to deal with traders. It's probably best to get in touch with us directly if you are a trader so we can discuss your requirements and find out how we can 'trade' with you in a way that works for us both. customerservices@objetdart-stuff.co.uk

Question 10

Is my payment secure?

Accepted Answer

Yes. We take security very seriously and all payment methods are secured. We hold an SSL/TLS certificate and a PCI SSC - The PCI Security Standards Council (PCI SSC) is a global forum that brings together payments industry stakeholders to develop and drive adoption of data security standards and resources for safe payments worldwide.

Question 11

How do I find out when my stuff will arrive?

Accepted Answer

Please allow 3-5 working days for your order to arrive. If it has been longer than this, email us at customerservices@objetdart-stuff.co.uk with your order details and we will see if we can track its progress. We'll always provide a tracking number when you make your purchase, so you can follow your antique item's journey. Our preferred courier is Royal Mail Tracked 48.

Question 12

How do I know Objet D'Art Stuff is a legitimate business?

Accepted Answer

Yes — you’re buying from a genuine UK business. We take authenticity, trust and clear information seriously, and we follow the consumer protection and trading standards rules that apply to us. If you’d like more detail about an item, our policies or your order, just get in touch. We’re happy to help!

Question 13

Where can I buy from Objet d’Art Stuff?

Accepted Answer

You can buy directly through our website and may also find selected items through our other selling channels. Buying directly from the website is often the best way to access website-only offers, discount codes and the widest view of our available stock. You will also avoid marketplace seller fees if you buy directly.

Question 14

Is it safe to pay through the website?

Accepted Answer

Yes. Payments are processed through secure payment systems, and we do not ask customers to send sensitive card information by email or message. Please complete purchases only through our official checkout or agreed secure selling channels.

Question 15

Do you offer discounts?

Accepted Answer

From time to time we offer website discount codes, newsletter offers or seasonal promotions. Any active offer will be shown clearly on the website. Please check the terms of the offer before ordering, as some codes may have expiry dates, usage limits or exclusions.

Question 16

Do you sell gift cards?

Accepted Answer

Yes. Gift cards are available through the website and are a lovely option for antique lovers, collectors and people who enjoy choosing their own treasure. Please check the gift card page for current terms and conditions.

Question 17

How quickly will my order be dispatched?

Accepted Answer

Orders are usually processed within 3 to 5 business days, excluding weekends and UK bank holidays. You will receive confirmation when your order is received and another notification when it has been dispatched.

Question 18

How will my item be sent?

Accepted Answer

Most UK parcels are sent using a tracked delivery service. Larger, heavier or more fragile items may require a different courier depending on size, weight, value and destination. We choose the delivery method we believe is safest and most suitable for the item.

Question 19

Will I receive tracking information?

Accepted Answer

Yes, where tracking is available, you will receive tracking details once your order has been dispatched. Please allow a little time for the tracking information to update after the parcel has entered the courier system.

Question 20

Do you ship internationally?

Accepted Answer

Yes, we can ship many items internationally. International delivery costs vary depending on the item’s size, weight, fragility and destination. For large, heavy, delicate or oversized items, please contact us before purchase so we can confirm whether shipping is possible and provide a suitable delivery estimate.

Question 21

How are fragile antiques and vintage items packed?

Accepted Answer

We pack carefully, using the safest practical method for the item. Fragile pieces may require extra padding, double boxing or specialist packaging. Because many of our items are old, delicate or oddly shaped, packing is done with care rather than speed.

Question 22

Do you use recycled packaging?

Accepted Answer

Yes. We use recycled and reused packaging wherever possible as part of our commitment to reducing waste. This means your parcel may arrive in reused outer packaging, but the item inside will still be packed with care.

Question 23

Can I collect my item?

Accepted Answer

Most items are sold for delivery. Viewing or collection may be possible by appointment only, depending on the item and location. Please contact us before ordering if collection is important to you.

Question 24

Can I return an item if I change my mind?

Accepted Answer

For online purchases, you have the right to cancel within 14 days of receiving your goods. Please contact us as soon as possible if you wish to return an item. The item must be returned in the condition in which it was received.

Question 25

Who pays for return postage?

Accepted Answer

If you are returning an item because you have changed your mind, return postage is normally your responsibility. If the item is faulty or not as described, we will deal with the matter in line with your consumer rights and our returns policy.

Question 26

What if my item arrives damaged?

Accepted Answer

Please contact us straight away if your item arrives damaged. Keep the item, all packaging and clear photographs of the damage so we can investigate with the courier where necessary. We will work with you to resolve the issue as fairly and quickly as possible.

Question 27

Can I return an item if I have altered or repaired it?

Accepted Answer

Please do not attempt to repair, clean, dismantle or alter an item if you think there is a problem. Contact us first. Items that have been altered, repaired or had labels, marks or provenance removed may not be eligible for return unless required by law.

Question 28

Do you offer repairs or replacements?

Accepted Answer

Because most of our stock is antique, vintage or one-off, we usually cannot offer like-for-like replacements. If there is a genuine problem with an order, we will discuss the appropriate next step with you.

Question 29

Why do antique and vintage items show wear?

Accepted Answer

Antique and vintage items have lived previous lives. Surface marks, rubbing, tarnish, crazing, small knocks, old repairs, fading or signs of use can all be part of their character. We believe these details often make older pieces more interesting, but we will always try to point out anything significant.

Question 30

What does “as found” mean?

Accepted Answer

“As found” means the item is being sold in the condition in which we acquired it, without restoration or significant cleaning. It may have wear, faults, missing parts or signs of age. Please read the full description and study the photographs before buying.

Question 31

What does “patina” mean?

Accepted Answer

Patina is the natural surface ageing that develops over time. It may include mellowed colour, oxidisation, tarnish, softened edges, surface wear or texture from age and handling. Many collectors value patina because it shows age and authenticity.

Question 32

Are old electrical items safe to use?

Accepted Answer

Vintage electrical items should always be checked by a qualified person before regular use unless the listing clearly states that the item has been tested. Where an item is sold as working, untested, decorative or requiring PAT testing, this will be stated in the description. Buyers should follow current safety guidance before use.

Question 33

Do you sell items for decorative use only?

Accepted Answer

Yes, some pieces are best suited for display, styling, collecting or decorative use rather than practical everyday use. This is especially true of old lighting, tins, bottles, medical items, packaging, tools, toys and salvaged pieces. The listing will usually explain the intended or safest use.

Question 34

Where do you find your items?

Accepted Answer

We source from a variety of places, including private sellers, fairs, markets, house clearances, auctions and other trusted routes. We choose pieces that interest us because of their design, usefulness, story, age, maker, social history or decorative appeal.

Question 35

Why buy antique or vintage instead of new?

Accepted Answer

Buying antique and vintage is a more sustainable way to shop. It gives existing objects a new life, reduces demand for newly manufactured goods and helps preserve pieces of social, domestic and design history. It also means your home can contain things with individuality rather than mass-produced sameness.

Question 36

What is social history?

Accepted Answer

Social history pieces are objects that tell us something about everyday life, work, travel, food, medicine, education, advertising, childhood, domestic routines or changing tastes. These items may not always be grand or expensive, but they often carry wonderful stories about how people lived.

Question 37

Do you buy from the public?

Accepted Answer

We may consider buying individual items, small collections or interesting pieces that fit with the Objet d’Art Stuff style. If you have something you think may suit us, please get in touch with clear photographs, measurements, condition details and any known history.

Question 38

I still have a question. How do I contact you?

Accepted Answer

Need More Help?Please contact us before buying if you need more information. We are happy to help with questions about condition, measurements, delivery, history, materials or suitability. A friendly question is always welcome — especially when it helps an old piece find the right new home. customerservices@objetdart-stuff.co.uk

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